New Long Term condition review process

The practice is changing how it reviews patients with long term conditions such as diabetes, cardiovascular disease or asthma. We are going to streamline the process which will result in patients being asked to attend a fewer number of appointments. From April onwards we are now going to review patients according to their month of

eConsult

Fill out a simple online form to get advice and treatment by the end of the next working day.

Book an Appointment

SystmOnline

It is easier and quicker to manage your appointments via our online service. Simply log in and select an option. Only routine doctor’s appointments can be booked online.

Please note this function is not currently available (following recommended guidance due to COVID-19 Corona Virus).

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP. When you contact the Reception Team to book an appointment they will ask you for a brief reason for your visit. This question is asked so that we can direct you to the most appropriate person to help you. Our Reception Team are trained to keep patient details confidential and have all signed our confidentiality policy. If you would rather not share this information with the Receptionist please let them know.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

  • All consultations are by appointment. Appointments can be booked up to 4 weeks in advance
  • Urgent cases are seen on the day
  • Telephone consultations with doctors and nurses may be booked
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Additional information

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.